Help Desk and Centralised Services Lead Administrator


Job ID:



$60,000.00 per year



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Employment Type:

Full time

Job Description:

This is not just any role!  Bring your A game! Looking for your next challenge?

We are looking for a super-charged champion who is passionate about making a difference.  Business IT is a well established MSP provider that has been servicing our clients in this space for over 14 years.  We have a loyal and diverse client base and are focused on providing the best results for our clients.

What we can offer you;

  • Effective training in internal systems and processes
  • Exposure to a vast number different environments and technologies
  • Senior peer mentoring and technical advice  
  • Industry Certifications and training
  • Data Centre experience in our own data centre
  • Great Team Culture and fun environment
  • Work with Industry MSP applications that are recognised world wide
  • The opportunity to make this role yours!

The Role;

The Help Desk and Centralised Service Lead Administrator role requires someone who can think outside the box and apply technologies learned into a live and changing environment.  This team member would be responsible for maintaining and enhancing  internal and monitoring systems, with the express vision of ensuring automation is a key goal for our proactive services. This in-house role also requires our systems champion to engage on our Support Desk with our wonderful clients as first point of contact for all services requests, working some requests and managing the helpdesk flow through to escalation.   

Job Requirements:

What you would bring:

  • At least two years experience in a support role
  • In depth experience using RMM tools
  • Understanding of backup systems and security apps
  • Excellent understanding of the Triage process
  • Microsoft qualification a bonus
  • Experience with the Connectwise suite would be an added bonus
  • A true passion for IT and growing your skills

If you are an experienced and motivated individual that wants to be a part of a successful MSP, then please send a cover letter along with your CV detailing your previous experience.

Company Info
Business IT
New Zealand

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