Boutique Technician - Longines QVB

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Job ID:

376636

Category:

Trades & services
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Job Views:

842

Location:

NSW 

Posted:

03.12.2018

Employment Type:

Full time
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Job Description:

About Longines

Longines is part of the Swatch Group, the largest luxury watch company in the world. Based in Switzerland since 1832, Longines is a brand of rich heritage and timeless elegance.

The role

In October 2017 we opened our first corporate Longines Boutique in Australia. Due to higher than predicted Customer Service needs, we are looking for a full-time Boutique Technician to join the successful team. The role is required to complete timepiece diagnostics as well as perform basic technical interventions on timepieces. This role will be responsible for bracelet intervention, cleaning, battery exchange, warranty interventions as well as providing impeccable customer service.

Job Requirements:

Responsibilities

  • Provide first level of technical assistance and diagnostic to clients
  • Registration of services, clearly identifying service needs
  • Refer to catalogs, directories, or databases to answer client queries
  • Collaborate with the service centre for coordination of services
  • Conduct Warranty interventions (Such as Battery exchanges, rate adjustments, repair on bracelets etc.)
  • Partial disassembly / assembly of mechanical and quartz movements
  • Conduct quality control checks for watches returned from the service centre
  • Perform administrative tasks, such as repair registration & invoicing in aCSis
  • Transfer of services to Head Office when identified
  • Management of spareparts received for in house services
  • Engage proactive customer follow up procedures advising clients of delays / updates

Skills and experience

  • Technical aptitude with the ability to follow technical instructions and guides
  • Dexterity and ability to work with tools
  • Fault detection and diagnostics of timepieces
  • Decisive, firm, courteous, customer oriented, can handle stress
  • A work ethic that understands the importance of going above and beyond to satisfy the client and exceed their expectations
  • Providing personalised service: knowledge of providing special services to clients based on their needs

Benefits

  • Staff product discounts
  • Technical training
  • Product training

How to apply

  • Click APPLY to submit your application.
Company Info
The Swatch Group
Vic, Australia

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