Service Delivery Representatives (Fixed Term)


Job ID:



Trades & services

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Employment Type:

Full time

Job Description:

Are you an experienced Customer Services professional wanting to join the exciting world of Ultrafast Fibre?

Our Hamilton based team is the hub of the fastest growing Ultrafast Fibre network in the country and we need more awesome professionals to join our growing team.  We are seeking several exceptional Service Delivery Representatives to assist the rapid growth of connections to our new network. 

These positions are initially offered for a fixed term of six months however opportunities can and do arise for exceptional people to join the permanent team.

If you have strong customer facing skills, are unfazed by technology, work well under pressure, can keep a number of balls in the air and are a whizz with computer systems - we would love to hear from you! 

The hours of work are:

  • 8 hours per day, 40 hours per week, worked over five days, from Monday – Saturday and between the hours of 7am and 7pm
  • Please note that you must be available to work these hours in order to be considered for this position.


The work involves:

  • Assisting in the completion of network connection projects
  • Delivering a first line fault response service – analysing and managing faults to resolution
  • Assisting in the delivery of network projects and in the development and maintenance of operational systems.

We are looking for people who:

  • Have had at least two years experience in a Customer Service environment
  • have excellent analytical and problem solving skills and enjoy working in a busy team and results-focused work environment
  • Ideally, but not exclusively, hold Telco or IT qualifications and/or experience.

A detailed position description is available on our website 

Ultrafast Fibre Ltd offers a competitive package and a supportive working environment. If you feel this position is a good fit for your skills and experience please submit an online application.

Company Info
WEL Networks
New Zealand

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Company Profile

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