Customer Service person


Job ID:



Customer service, Fashion & Beauty, Hospitality & tourism, Retail

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Employment Type:

Full time

Job Description:

Full-time position Split between Stores 
The Mall Group is looking for a full-time position to be filled with a morning shift in the Wellington city stores and the afternoon shift based in our Lower Hutt Store.
Key Responsibilities:
  • Be the first point of contact for customers.
  • Ensure customer contact details are updated and correct.
  • Garments are correctly marked-in with appropriate day tag and all other relevant information.
  • Follow store specific process for transferal of garments to appropriate dry-cleaning locations.
  • Collate all orders, bag and rack into the system as appropriate.
  • On pick up, follow due process and where appropriate upsell opportunities for further dry-cleaning services.
  • Upkeep of counter area at all times and general admin when needed.
  • Offer flexible support to the store manager.

Skills and Experience:
  • You will be able to interact with any and all customers in a courteous, cheerful and professional manner.
  • Experience in handling customer inquiries and taking ownership of your responsibilities.
  • You get things done efficiently, accurately and without being prompted.
  • Ideally, hold a current NZ Drivers Licence as you will be required to work between the Paraparaumu and Waikanae stores on a regular basis.
  • There is also potential to drive for our pickup and delivery service.
  • “Reliable” and “Honest’ are two words used to describe you.
  • All training will be supplied.

We are after someone who enjoys a customer facing environment, has a positive attitude and gets on and gets things done.

If you are interested or would like to know more please send your CV by clicking apply now.
Company Info
Mall Dry Cleaning Wellington
New Zealand

Phone: 04-473 6669
Web Site:

Company Profile

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