Service Desk Analyst


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Employment Type:

Temporary, Contract

Job Description:

Service Desk Analyst

We are looking for a Service Desk Analyst for a Fixed Term Contract until the end of June 2019 with the potential to extend


In this role:

The role reports to an exceptional Service Desk Manager who is specifically noted for their impeccable ability to motivate and inspire a high performing team.

You will be responsible for providing excellent 1st and 2nd level support via phone and email. This role will involve supporting staff nationwide. This is an exciting time as this organisation transitions to O365.


Main accountabilities:

  • Initial assessment, triage, investigation and resolution of incidents and requests
  • Take ownership and responsibility of any issues from start through to a successful resolution or escalation to another support team.
  • Maintain and consistently demonstrate a good working knowledge of company guidelines, processes, practices and procedures.
  • Manage time effectively and meet agreed deadlines.
  • Assist the team to achieve all department/team and company KPI’s

What are we looking for?

  • Attitude – This is pre-requisite for this role
  • Previous Service Desk experience –3+ years under their belt
  • Exceptional interpersonal skills with a focus on listening and questioning
  • Sound technical skills and expertise


If you are looking to consolidate your technical skills in the service desk arena, apply now or email your enquiries at

Company Info
Triangle Recruitment Suite 2, Level 3, 27 Gillies Ave

Phone: 09 5205102
Web Site:

Company Profile

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