Customer Service, Administration & Supply Chain/ Logistics Support

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Job ID:

466736

Salary:

$50K - $58K

Category:

Customer service
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Job Views:

17

Location:

Auckland 

Posted:

23.10.2018

Employment Type:

Full time
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Job Description:

Customer Service, Administration & Supply Chain/ Logistics Support

  • Penrose based Global company that are true NZ leaders
  • Bring your top-notch Communication, Admin & Logistics skills to this fast-paced role
  • Challenging development role for those are keen on extending skill base
  • LONG TERM CAREER GROWTH is definitely available here.

 

About the Company

My client is a very successful company that supplies a diverse range of Cash Handling and Automation machinery, to all the industries of New Zealand that handle cash - banking and finance, large retail, vending, gaming etc. (ATM / TCR, Cash Counting, Cash Recycling, Self Service Machines etc). They are true leaders in their industry, with a market share of over 80%. They have been chosen as the number one supplier by their customers.

They are currently seeking to appoint a very switched-on Customer Service Coordinator/ Logistics Administrator to join their very dedicated team. It is a gutsy and full on role, in which you will be kept on your toes and the days will fly by.

 Customer Service Duties include: 4 days a week

  • Respond to service requests and escalations from customers (by phone, fax and text message),
  • Log the job into the system with all the appropriate details and complete administration processes
  • and transfer to the appropriate Field Service Engineers/Agents
  • Maintain the customer service interface and client relationships by providing professional telephone assistance
  • Ensure outstanding calls are closed through liaison with Field Engineers and communicating as appropriate with the customer

Operations and Logistics Approximately 1 day a week. Using their ERP system and by working with Sales and other departments you will add value to the Logistics operation, particularly in the area of Demand Planning and Stock Optimization. 

  • Ensure stock is on hand to meet agreed service levels and project requirements
  • Analyse, prepare and submit stock forecast reports based on known and projected project requirements 
  • Complete planned order releases in demand planning system
  • Assist with demand planning tasks as required

 

About You

  • Extremely clear and professional phone communication
  • Very customer service oriented. Good empathy and communication skills
  • Enjoys a busy environment - Able to juggle the phones and getting all the administration work completed
  • Process and systems driven. Efficient and effective!
  • A good geographical knowledge of NZ would help
  • Must be organised. Good time management 
  • Ability to build a strong relationship with the Service technical team.
  • Ability to pick up a new computer system with ease.
  • High level of attention to detail
  • Any experience in a Logistics or Supply china environment. Keen on furthering this.

We are seeking candidates who have very confident communication skills and are extremely client focused.  Any Logistics/ Supply Chain experience will also be highly welcomed.

You will thrive in a busy environment, and you enjoy a laugh or two, working with a very supportive and friendly team. 

This role represents a really strong career development opportunity and could develop further across the Service department or the Logistic area. Those seeking a really great company which they can join and enjoy long term career progression should apply.

Please send your CV to lisa@kingsrecruitment.co.nz

 

Please note that only shortlisted applicants will be contacted and this will happen within a week of your application.

 

Company Info
Kings Recruitment Ltd P O Box 56093, Dominion Road
New Zealand

Phone: (09) 815 8444
Web Site: www.kingsrecruitment.co.nz

Company Profile



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