Senior Customer Services

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Job ID:

466860

Salary:

$55,000 - $64,999 experience dependant

Category:

Customer service
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Job Views:

35

Location:

Auckland 

Posted:

24.10.2018

Employment Type:

Full time
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Job Description:

Senior Customer Services

 

Our client is Australasia’s leading supplier of piping systems across plumbing, refrigeration, gas heading and mechanical! With over 60 years as a leading player in the market their reputation is unsurpassed and the range of product they represent is impressive.

 

Due to growth they are seeking a quick-thinking customer focused Senior Customer Services person, whom excels in a busy environment. 

This role will be challenging and will require you to manage service levels and targets, handle and resolve customer escalations, drive performance through mentoring and coaching, to muck in and lead from the front along with establishing long standing relationships with wholesalers.

You will need to be a dynamic, customer and process-oriented team player with sound computer and organizational skills. Your sense of urgency is key, you’re at home in a product & supply environment, you’re well versed in problem solving and you are ready to lend your skills to this established team.

 

Reporting to the Customer Services Manager you will:

  • Proven Problem Solving Abilities, preferably in a Product Based Role
  • A strong service orientation. Process control and enhancement
  • Constantly striving to do things more efficiently – best practice
  • You will be a logical thinker, a problem solver and a 'bigger picture' person.
  • Good reporting skills. Strong PC skills
  • An understanding of business process in relation to Customer Services
  • Strong time management. Can handle pressure and enjoys a busy environment
  • Will muck in and be one of the team when needed. Walk the Talk!
  • Good interpersonal skills, being able to deal with people at all levels.
  • Ensure procedures are followed and compliance criteria and quality standards are met
  • Ability to pick up an understanding of a technical product and service solution
  • Excellent relationship builder with both internal and external stakeholders
  • Ideally you will come from a supplier-based background, within the trades industry.
  • To be well organized…full of energy, drive and committed to make things happen!

 

If you have a switched on can-do attitude, have excellent interpersonal skills and the ability to juggle many tasks simultaneously and want to be rewarded witha team that, works hard and LOVES to laugh, a company with an outstanding culture and be offered an above average salary package, What are you waiting for? Apply Today!

 

 Holly Southworth

Kings Recruitment

027 700 3785

09 600 5154

 

 

 

 

 

Holly Southworth
Kings Recruitment
027 700 3785
09 600 5154
Company Info
Kings Recruitment Ltd P O Box 56093, Dominion Road
New Zealand

Phone: (09) 815 8444
Web Site: www.kingsrecruitment.co.nz

Company Profile



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