Senior Admissions Advisor: Student Admissions


Job ID:



$48,719 - $68,838 pa



Job Views:



Manawatu / Wanganui 



Employment Type:

Full time

Job Description:

Senior Admissions Advisor: Student Admissions Student Administration, Operations, International and University Registrar

We are looking for a highly motivated individual to join our dynamic and dedicated Admissions team. Ideally you will have sound people/process leadership and strong advisory or assessment capabilities.

Location:Palmerston North
Grade:Grade F
Salary:$48,719 - $68,838 pa
Applications close:11:45 p.m. on 2 December 2018

Position overview

Massey has served generations of learners from all backgrounds. Our students experience research-led teaching, innovative modes of delivery, outstanding student support services and high quality resources. Each year, about 30,000 students from over 120 countries choose Massey University to help them realise their ambitions and achieve their true potential.

The Admissions team wishes to appoint a permanent Senior Admissions Advisor who wants to make a difference.

We are seeking participatory and positive team member who will bring an enthusiastic approach to their work environment. You will be a natural leader and will seek out ways to improve what we do. You will belong to a team that assesses student applications for admission to the University. You will be providing programme and admission advice to prospective students, sponsors, and external agencies.

To be successful in your appointment to this role you will have demonstrated leadership ideally in a complex operational environment, excellent time management skills, strong interpersonal skills, and an eye for detail. You will excel in a high output environment and contribute and help lead a productive team who are committed to the challenge of growing Massey's diverse student enrolment.

Job description

Purpose statement

To be a leader amongst a team responsible for processing domestic and international student admission applications, from initial assessment to conversion, and to provide admission advice, and affective communication with, prospective students, external agencies, and organisation. To meet the operational objectives of the Admissions team and Student Administration as they relate to the University's goals.
Senior Advisors take lead roles in projects, process development, research and analysis of admission entry requirements, regulation, legislation, international education systems and logistical information for nominated areas of responsibility. Senior Advisors will significantly contribute to the success of the team by their actions, contribution and leadership.
Senior Advisors apply their knowledge of programme regulations and University processes to ensure that admission services are timely and effective. They coach, mentor and train Admission Advisors to operate effectively across a variety of processes and continuously improve services.

Responsible to

Service Leader – Student Administration (Admissions)

Key accountabilities

• Understand the goals of the admissions team and our desired team culture and assist the admission leadership by ensuring personal ownership of these goals and culture while assisting the wider team to adopt and work in the sphere that is expected to enable us to positively achieve the necessary goals.
• Actively assist the service leader to ensure the team meets its required KPI. This will require daily interaction between seniors and other staff to ensure work continues to move in agreed timelines.
• A Senior Advisor will act as second in charge whenever service leader is unavailable. This includes but is not limited to, supervision of staff, attendance at meetings, working with stakeholders and managers.
• Be able to be relied upon to be experts in identified areas of responsibility of admission knowledge. Be well informed of current legislation, best practice, education systems, entry changes etc. 
• Maintain international admission relationships with colleagues across New Zealand and beyond, using tools such as NARIC/NOOSR and others to continually improve what we do.
• Engage with wide range of stakeholders, across Massey, wider New Zealand and beyond to ensure our knowledge in regard to legislation, regulations, international education, policies and procedures is current and accurate.
• As conversion of applicants is our ultimate goal, continually review quality assurance processes and best practice to enable us to maximise the effort made to increase conversions.
Projects and process improvement:
• Take lead roles in Admission related projects, work independently reporting to the Manager through a Service Leader as and when required.
• Take ownership of Admission operating procedures, ensuring that these are continually reviewed and improved, working across the team and with the manager as needed.
• Take leadership and contribute to admission manuals.
Staff training, mentoring and support:
• Undertake training for new admissions staff. Ensuring training manuals are relevant and current. Arranging update meetings with Service Leader manager to keep triangle informed of progress, next stages expected to ensure new staff are well trained within the understood timeframes.
• Provide ongoing coaching and feedback to staff, working with the service leader to identify areas for team development.
• Assist the service leader and manager to develop yearly professional development for admissions team to ensure we remain current and knowledge refreshed.
Student application processing:
• Assess and process domestic and international student admissions for English language, pre-degree, undergraduate and postgraduate University programmes, in a timely and efficient manner within agreed KPls.
• Assess applications by applying the current entry criteria, taking responsibility for particular cohorts or programmes as required.
• Process applications according to the university’s objectives and priorities.
• Provide current and timely information and advice to prospective students, sponsors, agents, and other organisations regarding student admission.
• Proactively seek ways to convert the students you manage.
• Maintain accurate, well-organised records of admissions, including tracking and reporting systems, and provide statistical reports relating to assigned area/s of responsibility, as required
Programme and admission advice:
• Take lead role in developing admissions relationships across the university with identified stakeholders
• Proactively seek information to enable the team to provide programme, admission, pathway and tuition fee advice to applicants, their parents, sponsors, representatives and other internal and external clients of the university, in a responsive, proactive and positive manner.
• Respond to criticism of service well. Review processes to ensure admissions team are as efficient as possible.
Advice and liaison with University staff and clients:
• Taking a lead role, provide advice and liaise with College administrative and academic staff with respect to student admissions.
• Provide advice and support for domestic/international Marketing and Recruitment staff, and liaise with wider internal stakeholders as needed.
• Ensure that all communications on behalf of Massey University are clear, correct and appropriate.
Other duties:
• Undertake other duties on behalf of the Manager, Admissions and Student Fees, as and when required.

Person specification


A tertiary qualification is preferred but not essential. However previous study in, or knowledge of, a tertiary education environment is desirable.


Experience in leadership capacity.
Experience with change management and process improvement. 
Substantial administration experience within a complex environment.
Knowledge of the international education environment is desirable. 
Competency in foreign languages is desirable.
Experience and knowledge in provision of information and advice. 
Knowledge of tertiary programme structures and principles an advantage.
Knowledge of MS Word, Outlook and Excel at intermediate level or above.
Ability to use information systems to support all functions of role.

Personal attributes and behaviours

Strong client service focus.
Ability to negotiate agreements.
Ability to coach, train and mentor staff.
Ability to work in a team environment and develop positive relationships with key stakeholders.
Excellent organisational skills and time management.
Excellent communication skills.
Ability to understand, interpret and report on complex information.
Initiative and problem solving ability.
Able to engage with change.
Able to manage priorities.

Company Info
Massey University Manawatu,Auckland and Wellington Campus
New Zealand

Phone: 0800 627 739
Web Site:

Company Profile

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