Customer Service Logistics

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Job ID:

521557

Reference #:

JO-1902-167161

Salary:

55000 - 60000 per year

Category:

Transport & logistics
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Job Views:

12

Posted:

05.02.2019

Employment Type:

Full time
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Job Description:

People2People are currently on the hunt for a customer service individual for a specialist logistics firm based in the eastern suburbs.

About the role
  • Manage project related distributions and special service requests including major national rollouts, next flight services, express courier and full load bookings
  • Manage a high volume of inbound calls and emails for customer requests including bookings, delivery ETAs, special pre-alerts and proof of deliveries (PODs)
  • Generate quotations
  • Effectively deal with critical service issues including delays, as well as lost / damage products
  • Drive positive outcomes with suppliers by building strong relationships, being persuasive, as well as proactively following up on service requests
  • Effectively utilise the company CRM as required, ensuring all cases and ongoing correspondence is entered
  • Provide customers with guidance regarding the safe, effective and efficient modes of transporting their goods
  • Provide proactive support and daily reporting for major customers as required
What you will need to succeed
  • Experience in a logistics role
  • Excellent communication skills
  • Demonstrate excellent time management skills and ability to multitask
  • Ability to stay calm under pressure and thrive in a fast paced environment
 
Why this company
  • Good work culture
  • Career progression available
  • Growing business with many opportunities
If you think you are suitable then we would love to hear from you. This position is to start ASAP.

 
Company Info
people2people Level 1, 28 Customs Street East
Britomart, Auckland, New Zealand

Phone: 09 869 6259
Web Site: www.people2people.co.nz

Company Profile



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