Front Office Manager


Job ID:



TBD per hour


Hospitality & tourism

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Employment Type:

Full time

Job Description:

A 4 star hotel located in Te Anau in the heart of Fiordland with picturesque views overlooking Lake Te Anau. The hotel boasts 115 guest rooms, Restaurant and Bar, conference facilities, on site wedding chapel, spa, sauna, massage clinic and outdoor heated pool.

Job Requirements:

As Front Office Manager, no two days will be the same, and you will be required to adapt to a variety of tasks. To be successful in this role, you will be an experienced hospitality professional with managerial skills and proven knowledge in all facets of hotel operations.
As this is a busy hands-on role you'll need to be flexible with both tasks and shifts. Ideally you will have a current License Controller Qualification (LCQ) and General Managers Certificate. Being a proficient user of our property management system – Guest Centrix, will be advantageous.
  • Oversee the reception team to make sure service standards are maintained.
  • Create an environment of support, trust and empowerment that energises staff to focus on guest satisfaction, allowing for the creation of memorable guest experiences.
  • Maintain & develop SOPs ensuring they are relevant, up to date, trained effectively and operationally delivered.
  • Interact with guests on a regular basis, always anticipating and fulfilling their needs.
  • Handling and resolving guest issues to always ensure full satisfaction
  • Process and handle invoices for the property, direct credits and account receivable, following up on payments and submitting for approval.
  • Supervise and oversee cashiering procedures and make sure all audit requirements are satisfied.
  • Creative and active thinker, always with an eye on innovative experiences.
  • Able to work independently to get the job done with minimal supervision.
  • Able to work a range of shifts/hours including weekends and public holidays as required by business levels.
You will lead the front office team so you must have staff supervisory experience and the ability to manage recruitment, training, rosters, performance and staff development. You will bring financial skills and experience in hotel reporting metrics, along with a strong understanding of revenue and yield management. You will have sound problem solving abilities, excellent communication skills, be well-groomed with a professional manner.
This is a great opportunity for a self-driven individual looking for a career in hospitality management and an opportunity to join one of New Zealand’s most progressive hotel groups.
Only Candidates who are eligible to live and work in New Zealand should apply.
Please send your cover letter and CV to
Brent Stander, Email: Tel: 032499700
Company Info
Distinction Hotels Group
New Zealand

Phone: refer to website
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