Sales and Service Manager - Napier


Job ID:


Reference #:



Retail, Sales

Job Views:



Hawkes Bay 



Employment Type:

Full time

Job Description:

Sales and Service Manager - Napier


We're looking for an experienced leader to join our Napier store in the frontline role of Sales and Service Manager. This role is at the heart of our leadership team, playing a vital part in ensuring the customer experience is exceptional by leading your team from the front.

As an experienced retailer, ideally from a previous store manager or assistant store manager background, we know that you'll bring a wealth of knowledge with you, and we'll match that by providing you with a structured training programme to support you as you learn all about our business and way of operating.

We'll expect you to identify areas and opportunities for improvement, drive a culture of world class customer service through your sales team, and take your departments forward through expert leadership. You will be responsible for leading a team of up to 15 sales assistants, and we'll need you to be an expert in coaching in the moment and providing honest feedback, and motivational support.

You'll have an expert eye for detail, know what is trending in retail, and how to provide an outstanding customer experience through visual merchandising. Passion and knowledge of fashion, homewares and lifestyle categories are a must.

So what else will you need?

  • Previous retail experience managing a team of 10+ in a fashion or lifestyle category
  • A proven history of driving sales and a strong commercial focus
  • Strong communication skills, including the ability to deliver sales training programmes
  • Great organisational and planning skills, and the ability to prioritise workloads to effectively meet deadlines
  • An approachable manner, with experience in performance management and in the moment coaching

We're offering a competitive salary package, with an attractive staff discount package across the Farmers and James Pascoe Group. At Farmers we offer excellent career progression - and we are seeking a high performing leader who sees their career in our fashion forward business.

This is both a challenging and rewarding role which will see you push the boundaries and think outside the box to achieve your goals.

Apply online today!

Entitlement to work in New Zealand

In accordance with the Immigration Act 2009, you will be asked to provide evidence of your entitlement to work in New Zealand during the selection process.  If invited to interview, you will be required to bring original documentation with you.  Please refer to our Frequently Asked Questions on our Contact Us page for more information.

Company Info
Farmers Trading Co. Ltd.
New Zealand

Phone: 09 272 6213
Web Site:

Company Profile

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