Service Desk Analyst


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per year


Healthcare, IT

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Employment Type:

Full time

Job Description:

Your pivotal role is to provide IS Support for Bupa Care Services users nationally which includes day to day operations on the service desk (call answering, assignment and management, incident resolution, request provision and desktop support), system administration, capacity, availability and continuity management, documentation, reporting and IT training for all Bupa users.

You will have a minimum for 2 years relevant experience and have extensive experience with Microsfot Windows Operating Systems as well as ITSM knowledge and possess great communication skills. 

Our current opportunity is for a Service Desk Analyst which is based in our support office in Porirua, Wellington.  You’ll be part of a team who pride themselves on providing effective and efficient technology support and solutions to the company.

Our people are our most important resource.  So it’s imperative that we select and nurture the right team members.  Your role as part of the Information Systems team is critical to our organisation; you’ll use your skills and experience to make sure we can focus on delivering high quality care.

We are one of New Zealand’s leading health and care organisations, part of the global Bupa group. We have a strong commitment to helping people live longer, healthier, happier lives.

Job Requirements:

* Provision of IT Support Services via Phone and at the Desktop.
* Proficiency with Microsoft Desktop Operating Systems and Office application suite.
* ITIL, to at least foundation level. 
* Microsoft Technical Qualification Desireable.
* Computer buildind and troupleshooting skills at hardware and software level. 
* Strong customer service orientation. 
* Highly self motivated and directed with ability to work as part of a team.

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