Customer Service Manager

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Job ID:

636994

Category:

Customer service, Trades & services
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Job Views:

1976

Location:

Wellington 

Posted:

25.02.2020

Employment Type:

Full time
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Job Description:

The Customer Service Manager will develop the customer service procedures and policies for organization, administers and reviews customer services and after-sales services and provide fantabulous customer service.

 

PRIMARY FUNCTIONS

  • Developing customer service standards, policies and procedures concerning customer relations and goods and services provided.
  • Building new and existing client relationships and demonstrating knowledge of client business.
  • Communicating politely with customers by email, letter, face to face and telephone.
  • Handling all customer complaints ensure that customer service standards are met.
  • Conducting surveys; benchmarking best practices; analyzing information and applications.
  • Providing direction and feedback to team members, evaluating their performance and productivity and reports to management.
  • Supervising and motivating team members to make sure customers are handled in a friendly, useful and professional way.
  • Planning and implementing after-sales services to follow up customer satisfaction, ensure the performance of goods purchased, and modify and improve services provided.
  • Liaising with other managers, team members and customers to identify and respond to customer expectations.
 

SKILL AND EXPERIENCE REQUIRED

  • Business Qualifications
  • Must have one or two year(s) experience in customer service and supervision
  • Must be able to work in a collaborative team environment
  • Must have strong interpersonal skills
  • Ability to multi-task and work cooperatively with others
  • Applicants must have the right to work in New Zealand
Company Info
Advantage Kitchen Plus limited Unit 7 15 Lovegrove Crescent, Otara - 2023 & 63B Killarney Road Frankton, Hamilton 3204
New Zealand

Phone: 09 274 3918
Web Site: http://advantagekitchenplusltd.co.nz/

Company Profile



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