Customer Care Team Leader (Wiri, Manukau)

12-07-2022
22071201
 
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Job description

Customer Care Team Leader 

NZ Safety Blackwoods is heading in an exciting direction. It’s no secret that our customers depend on us to ensure their business never stops, which is why we are an industry leader in New Zealand.

Located in Wiri, Manukau the Customer Care team is a pivotal part of the business.  We are the centre point between our sales team, our distribution centres and our customers, ensuring that the right product gets to the right customer, on time.

We are seeking for a strong communicator to lead a team of multi-skilled customer service representatives in our contact centre.

Hours of work are Full Time and you must be available to work Monday to Saturday (between 7AM to 8PM) as we are currently reviewing our contact centre hours.

The purpose of this position is to provide exceptional customer service by organising and directing the daily activities of the Contact Centre’s operations. While managing day to day operations and ensuring service levels are met you are also responsible to recruit manage, train, and coach a team of Customer Service Representatives.

You will be leading a team of 8-16 CSR’s and be responsible for building a positive work environment to foster staff engagement, development and provide excellent customer service.

 

Our ideal candidate:

  • A strong focus on continuous improvement and an interest in working on exciting projects, along with the ability to work in a fast paced, changing environment.
  • Experience in contact centre and proven experience leading teams
  • Great attitude and quickly adapts to changing environment & people
  • A multitasker, ability to organise your day to achieve deadlines

 

About Us:

NZ Safety Blackwoods is the country’s leading supplier of personal protective equipment, work wear, industrial and packaging products, as well as industry specific training and consulting services.

We are united in our ambition that our customers can ‘Depend on us to ensure that their business never stops’. We do this through delivering an amazing customer experience, industry leading specialist knowledge and value-added solutions. 

 

Benefits:

  • A competitive remuneration package
  • Structured training and development programmes
  • A wide range of employee discounts

 

Bring your positive energy, zest for life and make a difference! Apply now and tell us why it is you that we should be welcoming into the NZ Safety Blackwoods family!

 

NZ Safety Blackwoods promotes and adheres to the principles and practices of diversity. We are also very proud to be an official partner of the KidsCan raincoat programme

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NZ Safety Blackwoods
New Zealand
Phone : 0800 660 660 Company Profile Website : www.nzsafetyblackwoods.co.nz
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