Service Advisor Trucks

Job description

ABOUT THE ROLE:

Reporting to the Service Manager, this is a fantastic opportunity to join a highly successful, after sales service workshop with a fun team of experts. 

On their behalf we are on the hunt for an experienced Service Advisor or similar, who would be excited to work with New Zealand’s three leading Truck brands. You will be THE most important link between their customers, service, and parts department, ensuring an exceptional customer experience is delivered each and every time.  

Duties

• Scheduling customer service repair orders, obtaining a clear brief from the customer as to any issues
• Keep a close eye on the progress through the service department
• Document warranties
• Preparing invoices and closing allocated repairs
• Be transparent and honest with the customer with estimated completion times and provide updates as required
• Ensuring the customers' expectations are exceeded throughout the experience
• Providing support to other departments
• Assisting Workshop Manager resolve any customer related concerns

 ABOUT YOU: 

• Previous Service Advising experience, or Mechanical experience, highly regarded
• High level of commitment to customer service
• Knowledge of automotive vehicles and/or parts
• Strong communication skills, written, over the phone and in person
• The ability to work in a team environment
• An organised multitasker

ABOUT THE COMPANY

With more than 30 years within the New Zealand market our client offers some of the most reliable and economical trucks, tippers and curtainsiders available. They are a household name and leader in their field providing seamless sales and support for operators across a wide range of industries.

This opportunity is rare, if you are keen to reap the rewards of working with a market leader, please APPLY NOW by clicking the "APPLY NOW" button.

Note, only shortlisted candidates will be contacted, and this will be within 5 working days from receipt of your expression of interest.  Due to current border restrictions, we will only be accepting applications from those currently residing in New Zealand with the right to work.