Workforce Planning Specialist

Great pay and benefits

Job description

Do you have in-store rostering experience and want to kick start your Workforce Planning career…? 

This is a pivotal role that influences our labour model across our 3 major brands! Striking the right allocation of resources in an ever-changing retail landscape.

Kiwis shopping behaviours have changed in the ever-changing retail environment due to technology, competition and shifting economies. For The Warehouse Group (TWG) to thrive in this fast paced changing landscape we have gone agile to ensure our customers always come first.  What this means is that TWG has said goodbye to traditional business structures, we have simplified the way we work and broke down the hierarchy so we work better, faster to get back to the innovation that made us great.

The Opportunity

As a Workforce Planning Specialist, you will oversee the labour model for our Warehouse, Warehouse Stationery & Noel Leeming stores playing a key role in improving productivity capability for our stores.

This role sits within our Store and Sales Operations Chapter Area who are experts in developing and coordinating the right environment to create great retail customer experiences, and exceed sales and services targets.

The role:

  • Determining an ideal store workload capacity and develop and implement a labour scheduling model
  • Continually reviewing and modifying the model to ensure it supports the changing needs of the business
  • Carrying out Time in motion studies
  • Optimising opportunities while developing a deep understanding of the complexity of our store formats
  • Assisting in the forecasting and budgeting process
  • Developing and deploying productivity standards that accurately reflect expected operational and customer standards.
  • Identifying process improvement opportunities that reduce the cost of doing business within a range of productivity targets
  • Supporting multiple stakeholders to drive maximum value from process change that reduces the stores cost of doing business
  • Providing insightful analysis and present timely and accurate weekly, monthly, quarterly, and ad hoc management reporting for all relevant Business Units


About You

Previous workforce planning experience would be beneficial however we acknowledge that not all candidates will be able to tick off our wish list, so on that basis, if you have the right mindset and are genuinely passionate about workforce planning we would still love to hear from you! We would welcome candidates who have experience with in-store rostering and/or a love for data.

You’ll have both an analytical and logical mind (which will be called upon daily!) and you will be motivated by a role which challenges you daily, tests your agility and satisfies your desire to achieve results.  Equally important is your excellent communication and relationship management skills as you will need to be confident expressing your opinion with your cross functional team and your chapter. 

Our wish list also includes:

  • Knowledge of Time and Motion study
  • Excel skills
  • Good understanding of retail systems & processes      


About Us

What do we offer in return? We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. We offer a range of benefits that work for you, your lifestyle and your career which include:

  • Discounts across most of our brands
  • Paid birthday day off
  • Free parking at our Northcote Support Office
  • Flexible working arrangements with up to 2 days working from home per week
  • 26 weeks paid parental leave (for permanent team members)
  • A range of wellbeing support
Apply now
Apply with
The Warehouse Group
26 The Warehouse Way, Northcote, Auckland, New Zealand
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