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Sales Support Coordinator

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Job description

Our client is a global producer, marketer, and provider of technology-driven natural ingredients for the food and beverage industry. With international offices in Australia, Belgium and throughout the world, they are currently searching for a Sales Support Coordinator to join their team in Tauranga.

About the Role
This is a newly created role within our Australian and New Zealand customer service team. The role is broad, with customer, supplier and 3 PL providers interaction; so, a strong connection with the sales team is required to maintain the highest level of customer service.

The Role:

  • Daily communication via phone and email with customers and service providers and respond promptly to customer queries
  • Raise product releases and arrange deliveries within our ERP platform
  • Liaise with our sales and technical teams to ensure our customers receive timely and accurate information
  • Invoicing, stock management and dispatch of product for customers
  • Coordinate customer deliveries with 3PL warehouses and transport companies
  • Entering Contracts into Navision
  • Entering and Managing LTO's in the SAP system
  • Managing Main SAP ticket system (full training provided)
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Process orders and manage customer's accounts and maintain customer databases
  • Organise and prioritise your workflow to meet customer timeframes
  • Keep records of customer interactions and transactions
  • Communicate and coordinate with internal departments
  • Carry out general office duties as required

About you

  • Reliable, motivated, and committed team player with positive can-do attitude
  • Demonstrates initiative and ability to meet competing deadlines
  • Accuracy and a great eye for detail
  • Professional communication skills, written and verbal
  • Ability to effectively build rapport with customers
  • Sound organisational and time management skills including the ability to collaborate effectively in a team environment
  • Flexible, proactive with a focus on continuous improvement
  • A proficiency in MS office
  • Prior customer service experience in a similar role is advantageous

We can offer you:

  • Ongoing professional development training opportunities for learning and career growth
  • Access to employee benefits (EAP wellbeing program)
  • Growing company

This is a permanent role with scope to broaden skills and responsibilities. If you want to join a global company that is breaking new ground in setting trends for the food and beverage industry, then apply now or contact Lisa on 07 571 0283!

Apply now
Drake New Zealand
New Zealand
Phone : 0800 840 940 Company Profile Website :
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