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Customer Service Representative

03-08-2022
Customer Service _1659483482
 
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Job description

We have a client who is on the search for a Customer Service Representative to join an experienced team based in Rosedale. This family business dates back to 1923. Today, they are one of the world's leading-edge dental companies. The successful applicant will have the pleasure to join an established and knowledgeable business while supporting and assisting their clients' dentists, dental technicians, and dental hygienists with their order needs. This is an opportunity for someone who may have come from a dental assistant role looking to get into customer service or someone with strong customer service skills from another industry.

The Role:

  • The first point of contact for customers
  • Resolve customer issues
  • Work with Sales and Operations teams to enhance customer service
  • Processing orders received by phone, email, Webshop, Salesforce
  • Keeping customer records accurate and up to date.
  • Liaise with Operations, Inwards Goods Administrator and Purchasing
  • Follow up on customer enquiries pertaining to product, deliveries, or supply shortages.
  • Monday-Friday 8.30am - 5.00pm

Skills & Experience:

  • Experience in customer service within a healthcare industry, preferably dental
  • Exceptional attention to detail; as well as accurate data entry
  • The ability to prioritize and manage time
  • Excellent communication skills, both written and verbal
  • Ability to multitask in a fast paced, open office environment
  • Experience with SAP or similar software an advantage but not essential

What's on offer:

  • Annual reviews
  • Permanent opportunity
  • Parking onsite
  • Health insurance
  • Career growth

Does this sound like you? Please click on 'Apply Now' or call Jo on 09 478 6200

Apply now
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Drake New Zealand
New Zealand
Phone : 0800 840 940 Company Profile Website : https://nz.drakeintl.com
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