Navigator- Backlog Team/Fixed Term

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Job description

Job Title: Navigator- Backlog team- Fixed Term 
Location: Auckland 
Hours: Monday to Friday 
Salary: up to $95k pro rata depending on experience 

About these opportunities

Our clients purpose is to promote and protect health and disability services consumers’ rights, and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights 
They are currently looking for people to join their Backlog Reduction team on a fixed term (6 month) basis as Navigators. You will have a clinical nursing background, maybe in the stroke ward or rehab in a DHB or worked on the medical wards etc and feel you would be passionate about helping health and disability consumers resolve concerns about the care or services they have received.
They want people who have strong early resolution skills and are great communicators. The Navigators will be engaging directly with consumers and complainants to break down complex clinical information and explain things in a consumer centered manner. You’ll be working alongside a small group of dedicated Assessors, looking at a wide range of complaints about all kinds of health and disability service issues.
The role also will work alongside the Principle Advisor in writing & updating Policies & Procedures, so a background with audits would be also helpful, or a senior management background in nursing having worked on policies and procedures and implementing them. If you have a RN friend you would love to work with who might be looking let them know about the role as we are looking for potentially 2 people !!
This is a new and developing role for our client, aimed at improving the consumer experience and adapting to consumer needs , so its a very exciting time to join them if your looking for a change in your nursing career to utilise your skills and knowledge . A position description for this role is available
Our client is dedicated to establishing a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every specification listed, we strongly encourage you to apply anyway! You may just be the perfect person for this or another role they have available.

Skills & experience required for this Navigator- Backlog team- Fixed Term opportunity

  • Ideally RN Clinical knowledge and experience
  • Assisting the Principal Advisor with writing & updating Policies & Procedures
  • Analytical and enquiring mind with an ability to express complex ideas in a logical and easily understood way.
  • Ability to review and summarise large amounts of information accurately.
  • Ability to work under pressure and meet deadlines.
  • Sound understanding of the New Zealand health and disability sector and consumer rights issues.
  • Ability to make good decisions based upon a mixture of analysis, wisdom, experience and judgement taking a restorative practice approach.
  • Understanding of the Treaty of Waitangi and the aims and aspirations of Māori.
  • Understanding of the social, religious beliefs and values of different cultural and ethnic groups in New Zealand.
  • This is a new position that will evolve over time, so other duties may be required
What you can enjoy with this employer:

  • Competitive salary package,  Christmas & New Year close-down 
  • Better work-life balance is on offer for the right person !!
  • Supportive environment and the opportunity to create a better system for the disabled to gain advice and protect their rights 

How to apply:

Don't miss out on this exciting new opportunity.
Simply apply to this advert with your CV and Carejobz Healthcare Recruitment Experts will contact you for a chat. 

How to apply:

Don't miss out on this exciting new opportunity.
Simply apply to this advert with your CV and Carejobz Healthcare Recruitment Experts will contact you for a chat.

Our Story
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  • Christmas & New Year close-down
  • 6mth fixed term role with flexibility
  • Excellent salary package
  • Apply now
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    CareJobz Recruitment
    Suite 10638,, Auckland City,, New Zealand
    Phone : 0508800221 Company Profile Website :
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