To provide our customers with a comprehensive range of competitively priced products with high levels of quality and service and pleasant shopping facilities. WORKING RELATIONS Reports to: –
EmployerReporting to this position:
– All staff Duty Manager liaises with:
Suppliers, Store Personnel, Company Representatives, Customers PURPOSE OF POSITION
To provide a service which is consistent with the Mission Statement above.
To assist with the planning, leading and control of the day to day operation of the store so that the operational standards as required by the Employer are achieved and maintained. KEY RESPONSIBILITIES
Monitoring, evaluating and improving store performance. Personnel
Ensure the effective and efficient utilisation of all staff employed.
Ensure that the implementation and maintenance of all personnel policies and procedures are laid down.
When necessary advertise for, select and employ staff. Ensure that staff are trained in all aspects of liquor retailing including Superliquor policies and requirements. To ensure staff are fully conversant with security procedures in both the department and the store. Stock
Assess stock levels daily and ensure that sufficient stock is always available to provide adequately for the demands of the Customers.
Ensure that the procedures laid down by the Employer for the control and security of all inward goods are implemented and maintained.
Ensure that stock purchase orders are placed to provide sufficient time for delivery to be effected before an ‘out of stock’ situation occurs, while at the same time preventing individual stock items from becoming overstocked. Also allowing for a product mix over all ranges, which is to be determined by the Store Manager from knowledge of customers in the area.
Ensure that the laid down procedures for the security of stock ‘in store’ are implemented and maintained. Merchandising
Ensure that the standards of merchandising required by Superliquor are achieved and maintained.
Ensure that the allocation of display space within the Store is controlled so that maximum impact is obtained from all display activity. Promotion and advertising in store, of manager’s / in store specials.
Set pricing strategies for the store and set prices accordingly. Marketing and advertising
Formulate marketing strategies for the store and advertise the store and products generally. Housekeeping and Hygiene
Ensure that the standards of housekeeping and hygiene within the store are such that they meet the requirements of:
Shelf Stock Levels
- Local bodies
- Health Department
- Department of Labour
Ensure the fill team carries out the re-stocking of shelves as laid down, so that all stock levels are as required at the start of each day. Security
Ensure that the laid down procedures relating to store security are implemented and maintained. Other
To ensure a courteous, friendly and obliging service to all internal and external customers and lay down and implement overall service standards.
To maintain good morale and develop an environment where co-operation, loyalty to the company and customer service meet the company’s expectations.
To communicate instructions and information in the appropriate manner.
To encourage information and suggestions for improvement from the staff.
To carry out disciplinary action within guidelines laid down by the company and in conjunction with the Employer.
To comply with all Superliquor Policy and Procedure manuals.
To comply with all legislative requirements as they apply to the Store, especially to ensure compliance with the occupational health and safety regulations.
To communicate on a regular basis with the Employer regarding the management of the Store, and to advise, without hesitation any major problems.
At the end of shifts ensure that financial transactions are recorded, monies are prepared for banking and secured. At the beginning of shifts ensure that tills are cashed up appropriately. On a daily basis bank all monies into the company’s bank account.
Budgeting is required by each Store Manager. An estimation of the revenue and expenses for the following month is to be set up in a spreadsheet. This will need to be used to monitor the cash flow for the store.
Undertake and carry out any other duties or tasks as requested by Management for which you are trained or for which training will be given.
This position description is not complete as it stands, but acts as a guide to the overall Duty Manager’s
role.Applicants for this position should have NZ residency or a valid NZ work visa.