Company Info


Mall Dry Cleaning
Wellington
New Zealand
Phone: 04-473 6669
Web Site: http://malldc.co.nz/

Customer Service person

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Job ID:

429095

Category:

Customer service, Fashion & Beauty, Hospitality & tourism, Retail
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Job Views:

1419

Location:

Wellington 

Posted:

12.03.2019

Employment Type:

Full time
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Job Description:

Full-time position Split between Stores 
The Mall Group is looking for a full-time position to be filled with a morning shift in the Wellington city stores and the afternoon shift based in our Lower Hutt Store.
 
Key Responsibilities:
  • Be the first point of contact for customers.
  • Ensure customer contact details are updated and correct.
  • Garments are correctly marked-in with appropriate day tag and all other relevant information.
  • Follow store specific process for transferal of garments to appropriate dry-cleaning locations.
  • Collate all orders, bag and rack into the system as appropriate.
  • On pick up, follow due process and where appropriate upsell opportunities for further dry-cleaning services.
  • Upkeep of counter area at all times and general admin when needed.
  • Offer flexible support to the store manager.

Skills and Experience:
  • You will be able to interact with any and all customers in a courteous, cheerful and professional manner.
  • Experience in handling customer inquiries and taking ownership of your responsibilities.
  • You get things done efficiently, accurately and without being prompted.
  • Ideally, hold a current NZ Drivers Licence as you will be required to work between the Paraparaumu and Waikanae stores on a regular basis.
  • There is also potential to drive for our pickup and delivery service.
  • “Reliable” and “Honest’ are two words used to describe you.
  • All training will be supplied.

We are after someone who enjoys a customer facing environment, has a positive attitude and gets on and gets things done.

If you are interested or would like to know more please send your CV by clicking apply now.