147-153 Great North Road, Grey Lynn
Auckland, Auckland, New Zealand
Inbound Service Coordinator
$ 21.60 per hour
Customer service, Marketing, media & communications, Sales, Trades & services
Full time, Part time, Contractor, Casual, Contract
Service King, a fast growing service company centrally located in Rosebank , Avondale is seeking to appoint Inbound Service Coordinators to join the team. You will be representing us in the market therefore superior customer care is always our first priority.
Your chance to join a service oriented company
Supportive & Flexible working environment.
3 days working week (24 hours week)
Free fresh fruit & coffee on the go
The successful candidates will be engaged in the following activities:
Receive & action incoming queries (no telemarketing)
Booking & assigning the tasks to the field services team
Customer management during and on the completion of the work
Follow up process as an after sale & service
Manage & maintain a database
Some inhouse marketing activities
To succeed in this role:
Proven inbound sales & customer services experience will be a bonus.
Excellent time management skills and the ability to meet deadlines.
Familiar with Microsoft suite & CRM (full training given)
You'll also be a confident communicator who has the ability to communicate with a diverse client base over the phone.
Excellent time management skills, be target and client focused
Possess a strong work ethic and a great sense of humour
Have a high standard of personal presentation
Pleasant telephone manner
Fluent in English (written & oral)
Excellent keyboard skills
Flexible & friendly working environment
Excellent growth and development opportunities
Centrally located in Rosebank, Avondale
Carpark on site
Please apply with current CV
Applicants for this position should have NZ residency or a valid NZ work visa. We are equal opportunity employers, with age & gender no bar. May also suit semi-retired persons.